How long will it take for my item to get delivered?

Depending on the level of customization in your order, delivery time will vary. Many items arrive within 9-14 business days of ordering.

In order to keep our prices low, we source our product from the most cost-efficient locations. We have warehouses worldwide. Our top priority in giving you the lowest price possible is offset by longer (typically 3 weeks) shipping times. We hope you agree these slightly longer delivery times are easily offset by the great prices we can offer to you.

NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. Just remember that it is normal for your order to arrive in separate packages.

How can I track my order?

When you order with Simply Best Gifts you are emailed out a unique order ID. You can lookup your order any time here: simplybestgifts.com/track If you don't have the order ID you can also alternatively look up your order by email on that page.

I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at support@simplybestgifts.com.

We accidentally ordered the wrong size, how can we change it?

If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know.

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to support@simplybestgifts.com and we'll get you a new one out!